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ServiceNow for Architects and Project Leaders

You're reading from   ServiceNow for Architects and Project Leaders A complete guide to driving innovation, creating value, and making an impact with ServiceNow

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Product type Paperback
Published in Dec 2022
Publisher Packt
ISBN-13 9781803245294
Length 252 pages
Edition 1st Edition
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Authors (2):
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David Zhao David Zhao
Author Profile Icon David Zhao
David Zhao
Roy Justus Roy Justus
Author Profile Icon Roy Justus
Roy Justus
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Toc

Table of Contents (17) Chapters Close

Preface 1. Part 1 – Pursuit of Value
2. Chapter 1: Understanding the Value of ServiceNow FREE CHAPTER 3. Chapter 2: Recognizing and Avoiding Value Traps 4. Chapter 3: Capturing Value from your Implementation 5. Chapter 4: Planning an Implementation Program for Success 6. Part 2 – The Checklist
7. Chapter 5: Securing Your ServiceNow Instances 8. Chapter 6: Managing Multiple ServiceNow Instances 9. Chapter 7: Designing Effective Processes at Scale 10. Chapter 8: Platform Team Processes, Standards, and Techniques 11. Part 3 – From Success to Innovation
12. Chapter 9: Effectively Operating ServiceNow 13. Chapter 10: Artificial Intelligence in ServiceNow 14. Chapter 11: Designing Exceptional Experiences 15. Index 16. Other Books You May Enjoy

Planning the release and release activities

With the scope appropriately settled, it’s time to think about the second aspect of successful implementation: determining an appropriate timeline for your project that accommodates the various releases and release activities.

The obvious reason why a timeline should be established for the implementation program is to attempt to gain certainty over when the value and returns on investment will be realized (or begin to be realized). A less obvious reason is to use the timeline as a way of establishing constraints that can help the project team and the organization focus more clearly on outcomes and goals.

Due to the inevitable existence of uncertainty and risk with any project, planning the timeline and release strategy can often be an art form. Some level of uncertainty and risk is inevitable, but it is possible to use a series of guidelines and guiding principles to estimate the timelines of a project and determine the appropriate...

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