Creating chatbots on Amazon Lex
Most of the features that are available in Alexa are powered by Amazon Lex. You can easily build a chatbot using Amazon Lex. It uses natural language understanding and automatic speech recognition behind the scenes. An Amazon Lex bot can be created either from the console or via APIs. Its basic requirements are shown in the upcoming diagram.
Some common uses of Amazon Lex include the following:
- Apps that both listen and take input as text
- Chatbots
- Conversational AI products to provide a better customer and sales experience
- Custom business bots for assistance through AWS Lambda functions
- Voice assistants for your call center, which can speak to a user, schedule a meeting, or request the details of your account
- By integrating with Amazon Cognito, a few aspects such as user management, authentication, and sync across all your devices can be controlled
Next, you will explore the benefits of Amazon Lex.
