Incident Management
An incident is any event that causes, or may cause, an interruption to or reduction in the quality of a service. The primary goal of incident management is to restore normal service operations as quickly as possible, minimizing the impact on business operations. ISO/IEC 27035-2, titled “Information technology – Security techniques – Information security incident management – Part 2: Guidelines to plan and prepare for incident response,” provides guidance on planning and preparing for incident response.
The process begins with the logging and categorization of incidents, often identified through user reports or automated monitoring systems. Incidents are then prioritized based on their impact and urgency, with high-priority issues receiving immediate attention. The Incident management team works to diagnose, resolve, and restore services to normal operation as swiftly as possible. Incident management aims not only to minimize...
