Summary
In this chapter, we have reviewed basic concepts to understand the extension capabilities of Dynamics 365 Customer Engagement without code. We started from the old concept of XRM to get into what Dataverse is. We discussed why a no-code/low-code project does not necessarily imply a low-cost project, and how to identify the best approach for a solution. Finally, we looked at some of the challenges and opportunities this approach offers us Dynamics 365 Customer Engagement professionals.
In Chapter 2, we will focus on understanding the main reasons to extend Dynamics 365 Customer Engagement and what we can achieve with a no-code/low-code approach.
