Engineering overflow

The two anti-patterns in this section both represent failures of technical governance, resulting from too much engineered work going into a single component without appropriate design patterns and practices applied to mitigate it.

Automation bonanza

Automation bonanza is what happens when you fail to govern how automations are used on your key objects.

Example

DrinksCo is a long-time user of the Salesforce platform, using it for sales and customer service as well as having a large and elaborate footprint on Marketing Cloud. While there are multiple orgs in use across the estate, there is one main org that manages the core processes for which Salesforce is in use.

While this org has been creaking slightly for a while, the situation has now gotten to a point where DrinksCo users are making serious complaints. The time to save records on key objects such as Opportunity and Account can sometimes be measured in minutes. Occasionally, records will simply...