Proven techniques to capture the current state
Understanding the current state helps us understand how things work now concerning existing opportunities and pain points and helps us enhance and optimize processes for improved outcomes. We utilize this current state process flow and optimize it to create a future flow. Let us see what techniques we can use to create process flows.
There are many techniques, some of which were discussed in Chapter 2, Elicitation and Document Requirements. I use the following techniques when developing process flow with my stakeholders:
- Observation
- Interviews/focus groups
- Conference room pilots/requirements workshops
My preferred method is workshops/conference room pilots, where you invite knowledgeable stakeholders who know their current ways of doing their business and have a wider knowledge of the industry. Engaging the right stakeholder, getting well prepared for the sessions with an agenda and goals, commitments from stakeholders...
