Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Free Learning
Arrow right icon
Arrow up icon
GO TO TOP
Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

Arrow left icon
Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
Arrow right icon
Author (1):
Arrow left icon
Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
Arrow right icon
View More author details
Toc

Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE 2. Implementation Methodology FREE CHAPTER 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Understanding requirements

Before understanding the requirement gathering process, let's first understand what a requirement is. A requirement is basically a request from a customer or an end user. This request may be for adding new functionality in the system or to modify the existing functionality of the system. Different terminologies are used to refer to requirements such as user stories, use cases, features, and so on, based on the project management methodology used.

We need requirements in order to design, develop, and test a Dynamics 365 CE implementation or any product. There is no doubt about the fact that requirements set up a foundation on which a new system is implemented or built. If requirements are not correct, it increases the risk of a Dynamics 365 CE implementation failure.

Requirements can be divided into the following different categories:

  • Business requirements...
lock icon The rest of the chapter is locked
Register for a free Packt account to unlock a world of extra content!
A free Packt account unlocks extra newsletters, articles, discounted offers, and much more. Start advancing your knowledge today.
Unlock this book and the full library FREE for 7 days
Get unlimited access to 7000+ expert-authored eBooks and videos courses covering every tech area you can think of
Renews at $19.99/month. Cancel anytime
Banner background image