Often, a team overlooks documentation, which results in an outdated runbook. A runbook provides a guide to executing a set of actions in order to resolve issues arising due to external or internal events. A lack of documentation can make your operation people-dependent, which can be risky due to team attrition. Always establish processes to keep your system operation people-independent, and document all the aspects.
Your runbook should include the defined SLA in relation with RTO/RPO, latency and performance, and so on. The system admin should maintain a runbook with steps to start, stop, patch, and update the system. The operations team should include the system testing and validation result, along with the procedure to respond to the event.
In the runbook, you want to keep track of all previous events and actions taken by team members to resolve them, so that any new team members can provide a quick resolution of similar incidents during operation...
