Creating a data literacy educational program

In the previous section, we talked about the importance of managing skills and competencies. One key element of this framework is the ability to upskill your employees on these skills and competencies. The specific skills and competencies are discussed later on in Chapter 11, Defining a Data Literacy Competency Framework, but for now, it is important to know that these are a combination of hard skills and soft skills. When most organizations invest in data literacy education and data literacy maturity models, they tend to focus on hard skills. They often talk about capabilities in terms of technology and tools, but they often leave out the necessary soft skills to become fully data literate.

An organization may build many dashboards and reports, but then just hope that the business can use them appropriately. Other times, organizations will put data literacy training in place for their employees, but they make it one size to fit all....