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Empowering Organizations with Power Virtual Agents

You're reading from Empowering Organizations with Power Virtual Agents A practical guide to building intelligent chatbots with Microsoft Power Platform

Product type Paperback

Published in Aug 2021

Publisher Packt

ISBN-13 9781801074742

Length 246 pages

Edition 1st Edition

Tools

Microsoft Power Virtual Agents

Concepts

Chatbots

Author (1):

Nicolae Tarla

View More author details

Table of Contents (18) Chapters

Preface

1. Section 1: An Introduction to Power Virtual Agents

2. Chapter 1: Introducing Power Virtual Agents FREE CHAPTER

3. Chapter 2: Licensing for Power Virtual Agents

4. Chapter 3: Building Your First Power Virtual Agent Chatbot

5. Section 2: Leveraging Power Virtual Agents on Your Website

6. Chapter 4: Creating a Power Virtual Agent for Your Website

7. Chapter 5: Integrating a Power Virtual Agent into Your Website

8. Chapter 6: Handling Authentication and Personalization

9. Section 3: Leveraging Power Virtual Agents in Teams

10. Chapter 7: Building a Power Virtual Agents Application for Teams

11. Chapter 8: Integrating the Power Virtual Agent into Teams

12. Chapter 9: Serving Information from Various Sources

13. Section 4: Best Practices for Power Virtual Agents

14. Chapter 10: Power Virtual Agents Governance

15. Chapter 11: Power Virtual Agents Best Practices

16. Chapter 12: Power Virtual Agents Administration

17. Other Books You May Enjoy

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Who this book is for

This book is for organization representatives looking to automate processes, relieve the first-contact workload of their front-line agents, and provide actionable results to employees and customers. Business professionals, citizen developers, and functional consultants will also find this book helpful. Some understanding of the Modern Workplace and the Dynamics 365 family of products will be useful. Beginner-level knowledge of what the Power Platform is and its main modules will also help you to grasp the concepts covered in the book more effectively.

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Authors (1)

Nicolae Tarla

Nicolae Tarla

Nicolae Tarla is an Independent Consultant focused on business transformation, enterprise architecture, and digital transformation. He has architected and implemented business solutions for over 15 years for private and public sectors, at both enterprise and SMB level. With a passion for CRM, he has touched multiple platforms during his career and continues to recommend the best business solutions for clients. He was awarded the Microsoft MVP for four consecutive years. He is actively involved with the leadership team for the local D365UG and participates in organizing the local D365 Saturday events. He continues to share his knowledge through his personal blog and other channels.

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