Discovery and planning

This is the first stage of the UX process where we first touch on/discuss the idea behind our product. It's always a good approach to involve the client here immediately and introduce them to our UX team. Then, together, we can start defining the product scope.

We will start by listening to the client's idea, putting their idea on paper, and trying to understand their idea acutely. In order to understand their idea acutely, we will need to get answers to questions, such as what they want to achieve with this product, their goal, and their targeted audience. This will help the UX team and the client to start giving shape to the product together.

The goal of this stage is that our team should have a clear idea about the product that they will design and develop.

The discovery phase can take up to a few weeks for our team to clearly understand the client idea, their business, their product idea, the problem that they want to solve, and what is important to their users. The...