Salesforce provides a number of services and features, both general and specific, related to AI so as to suit different types of users, use cases, and product features. Regardless of whether you are a developer, an admin, or an end user of one of the specific clouds (such as Sales Cloud), there is likely something for you. As you would expect, the options open to developers or admins help fill in any specific gaps where Salesforce has not delivered a specific prediction need. In this section, and those that follow, we will explore these services in detail.
For administrators and data analysts, these are the options:
- Einstein Prediction Builder: This works with the data stored in custom or standard objects to look for ways to predict a given outcome, such as the likelihood of a given customer paying on time or&...
