Building processes that fit the solution

We talk about bringing the solution to the customer, not forcing the customer to go to the solution. This takes many forms and many paths that follow this mantra:

• Talk in the customer’s language and refrained from forcing them to learn how we speak.
• Use prompt engineering and fine-tuning to align with the customer, and do not expect the customer to align with us.
• Review how to deploy a solution, bringing AI where they need it. It might be on Slack, Teams, Discord, or a web channel. This could also be via several messaging apps, a web service, and a desktop or mobile app, all with slightly different capabilities.

To accommodate these solutions, processes must allow these engagements. Solutions need to span multiple channels, each with slightly different needs. The customer might have different expectations of those channels. Text, images, and links on a simple messaging platform might support more robust interactions...