Getting Started with Dynamics 365 Customer Engagement: Become a power user of the Dynamics 365 platform

Nicolae Tarla

€106.99

Video Apr 2018 2hrs 11mins 1st Edition

Nicolae Tarla

€106.99

Video Apr 2018 2hrs 11mins 1st Edition

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Key benefits

Explore details of the platform's core structure and functionality,
Delve more deeply into extending the platform by configuring user-specific features.
A complete training guide to the new features of the Microsoft Dynamics 365 Customer Engagement (formerly known as Dynamics CRM) platform

Description

Microsoft Dynamics 365 Customer Engagement is currently one of the most successful Customer Relationship Management platforms in the market. It is capable not only of the typical Salesforce automation functionality, but it can also serve various other purposes. This flexibility, along with its various deployment options, makes it a very enticing proposition for businesses of any size. We focus on the main types of licensing option available for Microsoft Dynamics 365 Customer Engagement. We look at the requirements for each option, and how to choose the right one. You will then learn about core platform structure. We look at the entities, relationships, modules, and internal structure of the platform. Throughout this course we create a trial online environment for use during the course, look at out-of-the-box functional modules, and get a better understanding of the main platform components. By the end of the course, you will be able to use proper terminology, communicate effectively with system implementers, and understand the relationships between the various technical and functional elements.

Who is this book for?

Whether you are a salesperson, a customer service representative, a project manager, a field service technician, or a business analyst, having to use a new platform can be daunting. This course aims to introduce new users to the core concepts and elements of this platform and to help existing users get a better understanding of the various components of this very flexible platform. This course does not assume any prior knowledge and explains core concepts in an easy-to-understand manner.