Case study 3 – bigBuys

Now, let’s discuss Observability implementation at an e-commerce platform named bigBuys. It allows users to purchase products online. It has a large user base, and they operate across multiple geographies. bigBuys aggressively focuses on creating and innovating without any restrictions on processes or traditions. They are a start-up and have a creative culture.

We chose this case study as it is a an area that will be familiar to many and is quite relatable. The case study focuses on understanding the performance and behavior of the application, as well as identifying any potential issues that may arise. Remember that with observability, the focus changes from monitoring the known to understanding the application’s behavior and the underlying systems.

Identifying the problem

Like all other large-scale e-commerce platforms, bigBuys also has the following challenges in maintaining its website and managing customer satisfaction:

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