Outage and issue scenarios

Now that we have talked about some of the more common issues you might see and ways to address them, let's play through a scenario that could and does happen in the real world. We will look at a situation where a user tells you that your website is down.

Scenario - the website is down

If this hasn't happened to you already, it will soon enough; a user sends you an email that says nothing more than The GIS website is down. What's the first thing to do in this situation? Anyone remember? That's right--don't panic. Now that we've kept our cool, let's work our way through this issue.

Note

What we are about to cover is, by no means the absolute right way to troubleshoot an issue, as there is no silver bullet when it comes to this sort of a task. The following scenario is meant more to provide ideas on the many avenues that can be taken when troubleshooting ArcGIS Enterprise issues.

Vague and ambiguous emails like this from users are often the norm. Remember that your users...