Chatbots

With the advancement of the internet and websites and everything being online, customers have started using online platforms more frequently. This resulted in moving the foot traffic from the offices and physical shops to online stores and virtual offices. This industry shift required an agent to be ready to solve queries and talk to online customers.

It started with real humans answering queries and questions, but later, it became less efficient, slow, and very costly. A human takes longer to complete the conversation and sometimes also gets engaged in out-of-topic chats, which can waste time. To avoid this, you need to add more policing to your customer service representatives, which is a costly affair. So, what is the solution? If we analyze the issue, it is mostly human nature that is becoming an issue, and also that human resources are costly, and you need so many as you have a huge customer base. So, if we can have a system that can mimic humans, that should suffice...