You're reading from Working with Microsoft Forms and Customer Voice Efficiently gather and manage customer feedback, insights, and experiences

Product type Paperback

Published in Jun 2021

Publisher Packt

ISBN-13 9781801070171

Length 336 pages

Edition 1st Edition

Tools

Dynamics 365

Concepts

Business Management

Author (1):

Welly Lee

View More author details

Table of Contents (16) Chapters

Preface

1. Section 1: Working with Microsoft Forms and Customer Voice

2. Chapter 1: Introducing Microsoft Forms and Customer Voice FREE CHAPTER

3. Chapter 2: Best Practices for Collecting Feedback through Surveys

4. Chapter 3: Creating a Survey with Microsoft Forms

5. Section 2: Implementing Common Feedback Solutions with Microsoft Forms and Dynamics 365 Customer Voice

6. Chapter 4: Conducting a More Productive Meeting with Microsoft Forms and Microsoft Teams

7. Chapter 5: Post-Training Assessment and Feedback

8. Chapter 6: Conducting an Employee Survey with Dynamics 365 Customer Voice

9. Chapter 7: Collecting Periodic Customer Feedback with Customer Voice

10. Chapter 8: Automating Customer Support Surveys with Dynamics 365 Customer Voice

11. Chapter 9: Closing a Feedback Loop with Customer Voice

12. Section 3: Administering Microsoft Forms and Dynamics 365 Customer Voice

13. Chapter 10: Administering Microsoft Forms and Dynamics 365 Customer Voice

14. Chapter 11: Managing Usage with Dynamics 365 Customer Voice

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Administration settings for Customer Voice

Dynamics 365 Customer Voice is often used for collecting feedback from customers outside your organization, and the settings are simplified to reflect the scenario. You can access the settings for Customer Voice from the same Org Settings page in Microsoft 365 admin center as for Microsoft Forms. The settings for Customer Voice are shown in Figure 10.13:

Figure 10.13 – Admin settings for Customer Voice

The first two settings, Record names of people in your org and Phishing protection, are the same as in Microsoft Forms.

The additional setting that is unique for Customer Voice is the setting to customize the email address surveys are sent from.

Send survey from a custom email address

Customer Voice supports sending a personalized survey invitation email to your survey recipients. The email is tracked so you can get a report when the survey recipient opens the email. When sending the survey invitation...