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Amazon Connect: Up and Running

You're reading from   Amazon Connect: Up and Running Improve your customer experience by building logical and cost-effective solutions for critical call center systems

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Product type Paperback
Published in Apr 2021
Publisher Packt
ISBN-13 9781800563834
Length 338 pages
Edition 1st Edition
Tools
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Author (1):
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Jeff Armstrong Jeff Armstrong
Author Profile Icon Jeff Armstrong
Jeff Armstrong
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Table of Contents (17) Chapters Close

Preface 1. Section 1: Planning
2. Chapter 1: Benefits of Amazon Connect FREE CHAPTER 3. Chapter 2: Reviewing Stakeholder Objectives 4. Chapter 3: Sketching Your Contact Flows 5. Chapter 4: Connect Costing 6. Section 2: Implementation
7. Chapter 5: Base Connect Implementation 8. Chapter 6: Contact Flow Creation 9. Chapter 7: Creating AI Bots 10. Chapter 8: Interfacing Enterprise Applications 11. Chapter 9: Implementing Callbacks 12. Chapter 10: Implementing Voicemail 13. Chapter 11: Implementing Call Analytics 14. Chapter 12: Implementing Contact Lens 15. Chapter 13: Implementing Chat 16. Other Books You May Enjoy

Deploying the solution

With all the information for deployment in hand, we can start deploying the CloudFormation template. To begin, follow these steps:

  1. Access the CloudFormation console, as we have in previous chapters, to begin the deployment process.

    You will want to create a new stack, as we have done before. However, this time, instead of uploading a template, we will reference the existing one in S3 directly. Set the template source as Amazon S3 URL and enter https://s3.amazonaws.com/us-east-1.amazon-connect-advanced-customer-chat-cfn/cloudformation.yaml into the Amazon S3 URL location. Your settings should mimic those shown in Figure 13.19. When you are done, click Next, as shown here:

    Figure 13.19 – Creating a stack

  2. In the Parameters section, we need to enter in the information that we captured previously. But first, start by giving the stack a name. I've called mine CONNECT-CHAT to align to the naming convention we have already used for the other solutions...
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