With multiple schedules, you can easily optimize sales or support processes, automate follow-up on outstanding cases and reminder notifications for a task, and incorporate all your business requirements within a single process. For example, when case origin is Phone and priority is high, then you can execute multiple groups of scheduled actions, such as the following:
- Sending a reminder e-mail after 1 day to the case owner if a case is not closed
- Sending a reminder e-mail to the case owner and account owner after 2 days if a case is still open
- Sending a satisfaction survey e-mail to case contacts 2 days after the case closure
Let's look at a business scenario. Alice Atwood is working as a system administrator at Universal Containers. She has received a requirement to send out e-mail reminders to the task assignee 1 day and 2 days before the task's due...
