Aligning LLMs with user goals

Let’s say we have a customer or role in mind and want to define their goal. This book concerns the user’s goals, not marketing, engineering, or sales. It is up to product leaders to figure out valid user goals and how valuable the goal is to the overall product. Viability is also essential and typically provided by engineering. Compelling use cases can come from anywhere; the head of the company might have a vision, a customer could complain, the product manager gets an idea from a customer, the QA engineer recognizes a shortcut, user researchers uncover a critical workaround, or designers imagine a solution to a pain point for customers. Be less concerned with who comes up with the solution and more focused on how much value it provides. Don’t get hung up on which vendors LLM is needed. As OpenAI and the industry evolve, a broad range of models with specific capabilities and costs will be available. This fit-to-purpose allows building...