Summary

In this chapter, you were exposed to the key elements of the service catalog management process, including purpose and objectives, policies, process terms and definitions, inputs and outputs, activities, roles and responsibilities, key process indicators, process integrations, and technology requirements. You were provided with significant details about the process, which should enable you to get started with implementing the process or making improvements to your existing process.

In the next chapter, you will continue to learn about service management processes with service asset management. Service asset management focuses on identifying the assets used by a service provider to support and deliver services. This process will document which assets are needed, the cost of the assets, characteristics, and lifecycle information. Service asset management documents the key financial information regarding the resources, so the service provider has an understanding of the cost...