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Learning ServiceNow

You're reading from Learning ServiceNow Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

Product type Paperback

Published in Mar 2017

Publisher Packt

ISBN-13 9781785883323

Length 358 pages

Edition 1st Edition

Languages

JavaScript

Tools

ServiceNow

Concepts

IT Service Management

Authors (2):

Sylvain Hauser

Tim Woodruff

View More author details

Table of Contents (14) Chapters

1. The Interface FREE CHAPTER

2. Lists and Forms

3. UI Customization

4. Understanding Data and Relationships

5. Tasks and Workflows

6. UI and Data Policies

7. User Administration and Security

8. Introduction to Scripting

9. The Server-side Glide API

10. The Client-side Glide API

11. Server-side Scripting

12. Client-side Scripting

13. Debugging

14. Pro Tips

Configuring service portal UI

The service portal in ServiceNow Helsinki is rather new; not available in Geneva or earlier versions. It is generally used as a front page for IT, and allows users (even those without any permissive roles in ServiceNow) to submit tickets for IT (or other departments) to handle. The service portal is effectively a replacement for the CMS, and includes many enhancements over the old Jelly-driven CMS application, but many companies will still be on a legacy CMS until they have a reason to convert/upgrade to the service portal for their self-service interface.

To create your own Service Portal, start by navigating to System Definition | Plugins to activate the Service Portal for Enterprise Service Management plugin (ID: com.glide.service-portal.esm) plugin by searching for it from the list, then right-clicking on it, and choosing Activate/Upgrade. Since this is your personal instance, go ahead and load demo data.

After activation, refresh the page again, and navigate...

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Authors (1)

Hauser

Hauser

Contacted on 18-11-2015

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