Stakeholders
In the real world, solutions are a lot more than architecture and technology. They must meet the needs of a business and its customers. As a B2C solution architect, you should have a clear understanding of how to use and integrate products, especially Salesforce products, in a solution. What you can't know in advance, however, is what a specific business needs from that solution. To find that out, you'll need to conduct stakeholder interviews. Stakeholder interviews allow you to discuss needs with representatives from various levels and groups within the impacted parts of the business.
As important as the role of the B2C solution architect is, you also won't be going at it alone. You'll need the right team to support you. In the following sections, we'll cover what an architect team looks like, how you can align the team on common goals, and how to conduct stakeholder interviews to identify the business needs that will drive the solution.
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