Questions to test your knowledge

You are now presented with some questions about the key features of Salesforce CRM administration in the area of Workflow Automation which have been covered in this chapter. The answers can be found at the end of the chapter.

Questions

We present six questions about workflow automation, workflow processes, time-dependent workflow, initiating Approval Processes, approving or rejection Approval Processes, and capabilities during Approval Processes to verify your understanding of workflow automation and approval processes.

Question 1 - Workflow Automation

What are the key concepts of workflow automation in Salesforce CRM? Select one:

a) Workflow rules and time-dependent features.

b) Workflow rules and actions.

c) Workflow e-mail alerts and task actions.

d) Workflow field updates and task actions.

Question 2 - Workflow Processes

Which of the following processes can workflow rules be used to automate? Select all that apply:

a) Sending an e-mail alert to an account owner...