Summary

This chapter provided visibility on common practices that might hinder an organization’s cyber resilience. We listed the overall responsibilities of the COO and addressed the challenges for them around business continuity and incident response. We identified operational priorities that are implemented for more traditional major crisis events, and showed the need for priorities to shift toward cyberattacks and major disruptions due to threats or attacks such as ransomware.

The COO drives business sustainability and resilience by adapting to new and emerging risks and making the changes required in their traditional practices. These changes will increase over time due to widespread adoption of the technology and the shift to working remotely. This highlights the need to change and evolve while building a transparent and strong collaboration with the CISO and other stakeholders.

In the next chapter, we look at the Chief Technology Officer and what is required from...