Design and build best practices
Historically, bots have been hard to create, as well as expensive to maintain. While the no-code approach mitigates some of these circumstances, we should not forget that a simplified interface for bot creation does not suddenly make it easy and cheap.
Putting together the right team
The difficulty in creating chatbots, while reduced from a technical perspective, still has some significant challenges. The creation of chatbots requires a blend of knowledge from subject matter experts and know-how from developers. As such, one important challenge remains. The communication across domains must be smooth for best results. Technical experts provide added value by finding the best approach to meet the needs of the business. But building something highly technical just for the sake of tech will end up in failure. As such, begin your journey by putting together the right team, with the right balance of business know-how, subject matter experts, along...
