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Mastering Salesforce CRM Administration

You're reading from   Mastering Salesforce CRM Administration An Advanced Administration Certification Handbook

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Product type Paperback
Published in Mar 2017
Publisher
ISBN-13 9781786463180
Length 412 pages
Edition 1st Edition
Concepts
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Author (1):
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Rakesh Gupta Rakesh Gupta
Author Profile Icon Rakesh Gupta
Rakesh Gupta
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Toc

Table of Contents (13) Chapters Close

Preface 1. A Deep Dive into the Salesforce Lightning Experience FREE CHAPTER 2. Security Settings in Salesforce 3. Territory Management 4. Extending Salesforce with Custom Objects and Applications 5. Getting More Value from Sales Cloud 6. Increasing Service Agent Productivity by Using Service Cloud 7. Optimizing Business Processes with Visual Workflow and Approval Processes 8. Automating Complex Business Processes 9. Analyzing Productivity with Reports and Dashboards 10. E-mail and Mobile Administration 11. Different Ways of Deploying an Application between Environments 12. Basics of Apex and Visualforce Page

Summary

In this chapter, we covered the overview of Salesforce Lightning Experience, as well as its comparison with Salesforce Classic. We also covered various Salesforce editions available in the market. We also went through standard, custom and external objects. In the end, we explored the types of relationships in Salesforce, including external lookup relationships and indirect lookup relationships. In the next chapter, we will go through the user management and security setting key concepts. In the meantime, don't forget to enable Lightning Experience in your developer organization.

You have been reading a chapter from
Mastering Salesforce CRM Administration
Published in: Mar 2017
Publisher:
ISBN-13: 9781786463180
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