Requirements

• Chatbots need to leverage existing support information.
• Chatbots must not attempt to escalate to a human agent when handling unknown questions unless the bot has asked a series of prompts designed to determine the user's enquiry.
• The chatbot must understand the company's products.
• Chatbots must be able to be edited by members of the project team.
• Internal chatbots must be available in Microsoft Teams.
• External chatbots must be available on the company website.