Process activities
Service catalog management activities are less linear than other processes since much of the information contained in the catalog is static and does not change significantly over the life of a service. Activities will occur as needed, based on information from the service portfolio. As the service catalog is contained within the service portfolio, the activities performed to manage the service catalog will be initiated as part of the service portfolio management actions.
Figure 11.2 shows the general flow for service catalog management:
Figure 11.2 – Sample of a service catalog process flow
The following activities focus on the service catalog process:
- Identify services for the service catalog
- Document the services
- Identify service catalog views
- Produce the service catalog
- Maintain the service catalog
- Ensure alignment with the business and the service provider
The activities described in Figure...
