You're reading from Extending Dynamics 365 Customer Engagement Apps with Low Code Create tailor-made Dynamics 365 CE apps using the powerful low-code capabilities of Power Platform

Product type Paperback

Published in Jan 2023

Publisher Packt

ISBN-13 9781803232317

Length 342 pages

Edition 1st Edition

Tools

Dynamics 365

Concepts

Application Development

Author (1):

Nicolás Fernández

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Table of Contents (21) Chapters

Preface

1. Part 1: Introduction of No-Code/Low-Code for Dynamics 365 Customer Engagement

2. Chapter 1: Dynamics 365 Customer Engagement and No-Code/Low-Code FREE CHAPTER

3. Chapter 2: Extending Dynamics 365 Customer Engagement with a No-Code/Low-Code Approach

4. Part 2: Extending Dynamics 365 Customer Engagement Applications

5. Chapter 3: Extending Dynamics 365 Customer Engagement Native Applications

6. Chapter 4: Building Applications with Dynamics 365 Customer Engagement

7. Chapter 5: Dynamics 365 Customer Engagement with Custom Embedded Applications

8. Chapter 6: Extending Your Apps with AI and Mixed Reality

9. Part 3: Building Custom Processes for Dynamics 365 Customer Engagement Applications

10. Chapter 7: Automations in Dynamics 365 Customer Engagement Apps

11. Chapter 8: Working with Data

12. Chapter 9: Integrating Artificial Intelligence into Processes

13. Part 4: No-Code/Low-Code Bots for Dynamics 365 Customer Engagement

14. Chapter 10: Customer-Facing Bots

15. Chapter 11: Enabling Bots to Users

16. Part 5: Working with Advanced Dashboards and Reports with Dynamics 365 Customer Engagement

17. Chapter 12: Reporting Dashboards with Dynamics 365 Customer Engagement Data

18. Chapter 13: Embedded Dashboards and Reports in Dynamics 365 Customer Engagement

19. Index

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20. Other Books You May Enjoy

Questions and answers

Is Power Virtual Agents only for customer-facing bots?

Answer: No. it’s really common to deploy a bot in Teams to automate mundane tasks and to help users with day-to-day tasks.

Why do I need to configure a connection to use the Search Dynamics 365 knowledge article action?

Answer: The Search Dynamics 365 Knowledge article action uses a Power Automate cloud flow that uses connections to Dataverse and Content Conversion connectors. To configure and turn on cloud flows, first, we need to configure the connections.

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You're reading from Extending Dynamics 365 Customer Engagement Apps with Low Code Create tailor-made Dynamics 365 CE apps using the powerful low-code capabilities of Power Platform

Table of Contents (21) Chapters

Questions and answers

Authors (2)

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Table of Contents (21) Chapters

Questions and answers

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