Voice of the Customer

Another new feature added to Dynamics CRM 2016 is Voice of the Customer. This provides us the ability to collect customer feedback directly in Dynamics CRM. We can now design surveys, collect results, invite people to participate in our surveys, and also trigger various actions on the Dynamics CRM platform based on the collected results. We can analyze these results, report on them, and present our results in dashboards for monitoring.

Voice of the Customer is another one of the add-on solutions that must be installed in your organization by an administrator. We do this by navigating from the Office 365 Admin Center to Admin | CRM. A new window opens and we see our organization(s) listed here. Select the organization where you want this solution to be added, and click on Solutions:

Among the listed solutions, find the one called Voice of the Customer. At the time of writing, this solution is at version 8.0.301.2.

Select Install to get this solution configured in your Organization...