Grafana OnCall

Grafana OnCall is the second major component of IRM and expands on Grafana Alerting, by adding capabilities to do the following:

• Consume alert notifications from many external monitoring systems
• Specify alert groupings to reduce noise during incidents
• Specify when alert groups should send notifications
• Define on-call rotations and escalation paths
• Expand notification channels from what is offered in Grafana Alerting:
  • Create and update tickets in ServiceNow, Jira, and Zendesk
  • Notify the current on-call individual directly
• Provide a mobile application for engineers to handle on-call responsibilities

All features of Grafana OnCall are included with an IRM user license. A Cloud Free subscription includes access for three users. Both the Pro and Advanced accounts include access to 5 users; additional users are billed at $20 per month at the time of writing.

In the next section, we will look at alert groups and how to set up integrations...