The First of the Seven C’s - Certainty

Certainty is simply a word that describes how accurate, truthful, or correct the data is. In most HR cases, the data is simply verified by asking employees whether the information is correct, and then changed by the employee if it is found to be erroneous. So, one way you can measure certainty is to see how many employees make changes when you ask them to verify the information.

This measure of certainty quantifies how many people had perfect data. In other words, if every single employee made no changes, then you would have perfect data. In reality, this is rarely the case. In fact, when you start to think about areas such as Talent Management, where you have the added complexity of managers entering data on employees, it is not possible for the employee to verify the information. You may have to ask the managers, in which case a second measure may be required.

In some cases, you can measure certainty without asking the employee...