Process terms and definitions

There are key terms related to service catalog management; the definitions are as follows:

• Service catalog: The service catalog is defined as a structured document, spreadsheet, or data store that describes all the production services offered to customers or services that are ready to be deployed to the customers. The service catalog can have multiple views, usually at least two: the customer-facing view, which customers and users access to determine what the service provider offers, and the supporting service view, which identifies the supporting services needed to deliver the customer-facing services. The service catalog contains the service requests that can be logged against the service. This provides key information to customers about the requests that will be enabled as part of the service. The service catalog is part of the service portfolio.
• Service: A service is defined as the means to deliver value to customers by supporting outcomes...