VMware Global Services have built an intelligent support engine called Skyline, which collects customer-specific VMware products related data without any manual effort or compromise of security policies. It aggregates and analyzes this data to help the support team attain a quick time-to-resolution and take action to prevent upcoming issues.
We can get a full 360-degree view of VMware products in the customer's environment, from a deployment and usage perspective. We can help customers by providing them with more information and allowing them to interact with all customer endpoints for an overview of known and unknown issues. Skyline is necessary for mission-critical applications running on a VMware infrastructure, which is available 24/7, 365 days a year, and is highly optimized to achieve maximum performance from...
