Summary

This chapter served as an introduction to the methodologies that we will explore in more detail over the course of this book. These methodologies form the foundation of DevOps4Care and TiSH. We unpacked the complexity of the transformation by studying the policies and regulations that form the guardrails for provisioning healthcare first. We then discussed how we could transform healthcare by using DevOps principles. We learned that DevOps starts with the demands – the voice of the customer – and tries to translate these demands into specifications for products and services, including continuous feedback. These principles are also applicable to healthcare services. We also saw that we need different skills in healthcare to start this transformation.

The most important lesson is that we can use DevOps and other methods to start creating real value for the patient. The key is the integration of care value streams, as opposed to acting on addressing one specific...