You're reading from Extending Dynamics 365 Customer Engagement Apps with Low Code Create tailor-made Dynamics 365 CE apps using the powerful low-code capabilities of Power Platform

Product type Paperback

Published in Jan 2023

Publisher Packt

ISBN-13 9781803232317

Length 342 pages

Edition 1st Edition

Tools

Dynamics 365

Concepts

Application Development

Author (1):

Nicolás Fernández

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Table of Contents (21) Chapters

Preface

1. Part 1: Introduction of No-Code/Low-Code for Dynamics 365 Customer Engagement

2. Chapter 1: Dynamics 365 Customer Engagement and No-Code/Low-Code FREE CHAPTER

3. Chapter 2: Extending Dynamics 365 Customer Engagement with a No-Code/Low-Code Approach

4. Part 2: Extending Dynamics 365 Customer Engagement Applications

5. Chapter 3: Extending Dynamics 365 Customer Engagement Native Applications

6. Chapter 4: Building Applications with Dynamics 365 Customer Engagement

7. Chapter 5: Dynamics 365 Customer Engagement with Custom Embedded Applications

8. Chapter 6: Extending Your Apps with AI and Mixed Reality

9. Part 3: Building Custom Processes for Dynamics 365 Customer Engagement Applications

10. Chapter 7: Automations in Dynamics 365 Customer Engagement Apps

11. Chapter 8: Working with Data

12. Chapter 9: Integrating Artificial Intelligence into Processes

13. Part 4: No-Code/Low-Code Bots for Dynamics 365 Customer Engagement

14. Chapter 10: Customer-Facing Bots

15. Chapter 11: Enabling Bots to Users

16. Part 5: Working with Advanced Dashboards and Reports with Dynamics 365 Customer Engagement

17. Chapter 12: Reporting Dashboards with Dynamics 365 Customer Engagement Data

18. Chapter 13: Embedded Dashboards and Reports in Dynamics 365 Customer Engagement

19. Index

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Understanding the Dynamics 365 Customer Engagement data model

When implementing Dynamics 365 Customer Engagement, one of the first things we will do is to understand the data model that comes with the platform and contrast it with the data model we need to respond to business requirements. As discussed in Chapter 1, Dynamics 365 Customer Engagement applications are built on Dataverse, which implies that there is a set of pre-built objects even before we install any Dynamics 365 Customer Engagement application. Dataverse includes a set of tables under the Common Data Model (CDM) data schema. On top of this set of common tables, each Dynamics 365 Customer Engagement application introduces another subset of tables specific to every business model.

Together, let’s explore what the CDM is, why it is important for Dynamics 365 Customer Engagement Apps, and how can we work with tables in Dataverse.