You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes

2. Personalizing SCSM 2016 Administration FREE CHAPTER

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Axians

Axians provides several useful solutions for SCSM 2016. Let's take a look.

Axians myOperations for System Center Service Manager

"Easier IT management with the myOperations family."

The myOperations family by Axians opens up an era of new freedom and control for IT managers and users. Developed by experienced consultants, it is the product of years of listening to customers' voices and needs. Its different modules give you the opportunity to develop Self-Services, standardize notifications, manage users, prepare migrations, and even analyze complex notes/domino infrastructures. Additionally, we offer you a nice and easy way to purchase software packages ready to roll out in our software package shop.

The myOperations Portal for System Center Service Manager

The myOperations Portal is an add-on for Microsoft System Center Service Manager, which delivers a flexible and complete replacement for the System Center Service Manager self-service portal and more, for example...