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ServiceNow for Architects and Project Leaders

You're reading from   ServiceNow for Architects and Project Leaders A complete guide to driving innovation, creating value, and making an impact with ServiceNow

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Product type Paperback
Published in Dec 2022
Publisher Packt
ISBN-13 9781803245294
Length 252 pages
Edition 1st Edition
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Authors (2):
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David Zhao David Zhao
Author Profile Icon David Zhao
David Zhao
Roy Justus Roy Justus
Author Profile Icon Roy Justus
Roy Justus
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Toc

Table of Contents (17) Chapters Close

Preface 1. Part 1 – Pursuit of Value
2. Chapter 1: Understanding the Value of ServiceNow FREE CHAPTER 3. Chapter 2: Recognizing and Avoiding Value Traps 4. Chapter 3: Capturing Value from your Implementation 5. Chapter 4: Planning an Implementation Program for Success 6. Part 2 – The Checklist
7. Chapter 5: Securing Your ServiceNow Instances 8. Chapter 6: Managing Multiple ServiceNow Instances 9. Chapter 7: Designing Effective Processes at Scale 10. Chapter 8: Platform Team Processes, Standards, and Techniques 11. Part 3 – From Success to Innovation
12. Chapter 9: Effectively Operating ServiceNow 13. Chapter 10: Artificial Intelligence in ServiceNow 14. Chapter 11: Designing Exceptional Experiences 15. Index 16. Other Books You May Enjoy

Governance

Governance represents the rules, norms, actions, and standards followed by the transformation team. Governance is important because it creates consistency within the transformation and removes ambiguity from the transformational initiative. Ambiguity can negatively impact value realization, as it can create misalignment between actions and expectations. The word governance can sometimes have a bad reputation in organizations because it may have been implemented in a heavy-handed manner in the past or was not followed well. A common, flawed reaction to a bad governance experience is to try to avoid implementing governance. This misguided attempt to avoid governance is often combined with the misuse of concepts such as agile or lean, interpreting these new practices to mean an avoidance of governance instead of simply another way to structure governance.

The truth is that governance is critically important within a project. It does not need to be convoluted and complex...

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