Resolving conflicts

Conflict resolution is one of the key methods by which we find a path forward as many issues are rooted in disagreement or misunderstanding between multiple parties. As such, any place where a TPM can run into an issue, conflict resolution can make an appearance.

Planning

Conflicts during the planning phase usually occur while analyzing requirements but can also occur while creating the project plan. We’ll go through a few examples and see how your technical background can help resolve these conflicts.

During requirement analysis, disagreement on a requirement or an ambiguous requirement is common. As you work with your stakeholders, any clarification may introduce new complexities or insights and can steer the conversation organically. I have found that knowing my system behaviors and complexities helps during these conversations.

For instance, a recent project had a requirement to take a regional functionality and make it available globally...