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After Action Review: Continuous Improvement Made Easy

You're reading from   After Action Review: Continuous Improvement Made Easy Continuous Improvement Made Easy

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Product type Paperback
Published in Jan 2018
Publisher
ISBN-13 9781634623230
Length 86 pages
Edition 1st Edition
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Author (1):
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Artie Mahal Artie Mahal
Author Profile Icon Artie Mahal
Artie Mahal
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Toc

Public speaking

This is an enormous topic with hundreds of ideas and equal number of books available. Here I am outlining some basic yet effective speaking considerations that have worked for me every time.

Learn to listen

Most people have poor listening skills. When someone is talking to us, we start thinking about what we are going to say next. The Listening Ladder described earlier in this chapter should be consciously kept in mind when engaging with anyone in any situation.

Understand your audience

Before any speaking engagement, work with your sponsor to understand who would be the participants and what is important to them. Are there any hot spots you should avoid? Any topics that might be particularly sensitive to this crowd? Also, determine what kind of outcomes the audience would consider successful. Calibrate your goals to their expectations.

Structure your message

Craft the essence of your message and review it with your sponsor, to make certain it meets...

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