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Learning ServiceNow

You're reading from   Learning ServiceNow Administration and development on the Now platform, for powerful IT automation

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Product type Paperback
Published in Jun 2018
Publisher
ISBN-13 9781788837040
Length 388 pages
Edition 2nd Edition
Languages
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Author (1):
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Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Toc

Table of Contents (17) Chapters Close

Preface 1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-Side Glide API 10. The Client-Side Glide API 11. Server-Side Scripting 12. Client-Side Scripting 13. Service Portal Scripting 14. Debugging 15. Pro Tips Index

Build for performance


Client-side performance is just as important as server-side performance, but it's even easier to negatively impact client-side performance, since any server lookups have the potential to lock up the user's browser for a couple of seconds (a lifetime to an end-user!). Even scripted actions which you might not think would result in server lookups, such as updating a reference field value, can result in a synchronous server lookup, which can negatively impact a user's browser performance.

Note

As we learned earlier in this chapter, specifying a third argument (the display value of the record) when setting a reference field, prevents the server lookup, improving performance!

It's important to understand which actions may result in performance-impacting server lookups. It's equally important to understand how (and when) to mitigate that performance impact using asynchronous callback functions, or by combining lookups into one big request and providing all of the information...

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