Summary

Insights are great, but they are useless unless they can be acted on in a way that helps drive you toward your goal. In this chapter, we learned about the importance of using a data-informed decision-making process to turn your insights into decisions. We also learned that the decision is not the endpoint. Typically, it is just the starting point of a change management initiative. Then, we learned about the importance of following a change management process and how to increase resilience in people to help the actions take place. A critical part of change management is effective communication and storytelling with data.

Now that we have learned various best practices for taking action on your insights, we will focus on what skills and competencies you will need to make this happen in the next chapter.