Licensing considerations
In this section, we'll look at a simplified example of estimating usage for a new Power Virtual Agents chatbot. We will take into consideration expected capacity usage and come up with an estimate that will guide us in deciding our expected overall cost and usage.
The scenario
In this scenario, we will look at an organization that is just getting started with Power Virtual Agents, and how to find a more efficient way to estimate possible usage. We will focus our attention on the service department of our hypothetical organization. Our team is swamped with support requests from existing product users. Instead of increasing the team size, we looked at various ways to optimize and simplify our agents' work.
One initiative that was already implemented is the creation of a Knowledge Base section on our public website. We have spent a lot of effort in creating documentation to walk customers through installation and debugging procedures to fix...
