Chapter 14

1. What are the three types of evaluation criteria?

• Created, Created and every time it's edited, and Created and any time it's edited to subsequently meet the criteria.

2. What are the two options for adding rule criteria?

• If the criteria are met or if a formula evaluates to true.

3. What are outbound messages used for?

• Outbound messages are used to send messages with field updates to external systems if a field is changed in Salesforce.

4. On the field update section, what do the Re-evaluate Workflow Rules after Field Changes checkbox do?

• If another workflow rule uses the new field value as a rule criterion, it will be triggered when this new field update is made.

5. What are time-based workflow actions?

• Time-dependent workflow actions provide the same four types as immediate workflow actions. The difference is that time-dependent workflow actions...