Slack communication with clients and customers
Customers and clients, while not necessarily direct members of your workspace, are an equally critical cog in the overall machine of your company. They are your product's audience and their input and feedback are imperative to your organization's success. That's why it's important to prioritize speaking to them one on one, even in your Slack workspace. In this section, we will take a look at some tips on how to manage clients in Slack.
Tips for how to manage your clients in Slack
There are many ways you can go about managing your clients, which will vary from business to business. You can choose to respond to clients directly, one on one, or you can set up threads or channels to create a designated space for feedback. To help you find the right process for your team, here are a few tips on how to manage your clients in Slack:
- Set up a private channel for each customer: Especially for business-to-business...
