Process activities

Configuration management activities involve maintaining a record of all CIs in use and their relationship information. These activities will identify the CIs used in the provision of IT services to business customers/users, manage the life cycle of the CIs, and ensure that when their useful life has expired, they will be removed from the CMDB.

Identification

Identification involves identifying all components required to deliver and support services. It also includes the identification of the relationships between components and the services these components enable. The components and services are CIs, and the relationships reflect how the CIs are organized to deliver the services. The identification of the services and the business processes supported by the services will also be considered CIs because the relationship between services and business processes is important to manage the provision of a service. Another aspect of this activity is the identification...