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Become a Kano Analysis Specialist
Become a Kano Analysis Specialist

Become a Kano Analysis Specialist : Get Trained to Prioritize Customer Needs with Kano Analysis and Achieve Kano Analysis Specialist Certification, a tool is used by Six Sigma practitioners

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Profile Icon Advanced Innovation Group Pro Excellence
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€33.99
Full star icon Full star icon Full star icon Full star icon Empty star icon 4 (1 Ratings)
Video Jun 2021 46mins 1st Edition
Video
€33.99
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Renews at €18.99p/m
Arrow left icon
Profile Icon Advanced Innovation Group Pro Excellence
Arrow right icon
€33.99
Full star icon Full star icon Full star icon Full star icon Empty star icon 4 (1 Ratings)
Video Jun 2021 46mins 1st Edition
Video
€33.99
Subscription
Free Trial
Renews at €18.99p/m
Video
€33.99
Subscription
Free Trial
Renews at €18.99p/m

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Key benefits

  • Master the ability to systematically identify and prioritize your customer requirements
  • Specialize your skills in exploring your customer’s stated and latent needs
  • Acquire the knack to delight your customers and make them your raving fans for a lifetime

Description

With increasing competition and constantly changing customer requirements, it has become exceedingly important to learn the art and science of prioritizing the most important needs and requirements of your customers. Kano Analysis is a unique tool that has a structured approach to understand these customer requirements, translate those needs/requirements into specific categories, and prioritize them. This tool is extensively used by Six Sigma Green Belts and Black Belts in their Lean Six Sigma projects. Kano Analysis is most effective in the Define Phase of any Six Sigma Green Belt or a Six Sigma Black Belt project. In the Define Phase, the Green Belt or the Black Belt looks for pain areas of the business process. When Kano Analysis is used, it helps understand customer requirements and provides a laser-sharp focus on only those requirements that your customers care about. This tool can also be used as a standalone tool that is independent of a Six Sigma project. If you want to thrive in today’s competitive environment, you must make your customers your raving fans. This is only possible when you focus and deliver exactly what your customer wants. Kano Analysis is the only tool that helps you identify what your customers exactly want. All resources and code files are placed here: https://github.com/PacktPublishing/Six-Sigma-Green-Belt-Kano-Analysis-Specialist-Certification

Who is this book for?

This course is for Six Sigma White Belts, Yellow Belts, Green Belts, and Black Belts, Lean specialists, process improvement experts, individuals who deal with client/customers, individuals involved in designing products or services for their customers, employees of manufacturing or service organizations, and newbies who are looking to seek a job and begin their careers.

What you will learn

  • Understand and explore Kano analysis
  • Learn about the different types of customer requirements
  • Learn how to build the Kano Analysis Grid
  • How to create and administer the Kano questionnaire
  • Learn how to use the Kano evaluation table
  • Learn how to systematically prioritize the identified requirements

Product Details

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Publication date, Length, Edition, Language, ISBN-13
Publication date : Jun 28, 2021
Length: 46mins
Edition : 1st
Language : English
ISBN-13 : 9781803242866
Concepts :

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Product Details

Publication date : Jun 28, 2021
Length: 46mins
Edition : 1st
Language : English
ISBN-13 : 9781803242866
Concepts :

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Table of Contents

8 Chapters
Introduction Chevron down icon Chevron up icon
Types of Customer Requirements (as Defined by Kano) Chevron down icon Chevron up icon
The Kano Analysis Grid Chevron down icon Chevron up icon
The Kano Questionnaire Chevron down icon Chevron up icon
Kano Evaluation Table and Tabulation of Responses Chevron down icon Chevron up icon
7 Easy Steps to Construct a Kano Analysis Chevron down icon Chevron up icon
Advantages and Disadvantages of Kano Analysis Chevron down icon Chevron up icon
Concluding the Program Chevron down icon Chevron up icon

Customer reviews

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Pablo Sep 14, 2023
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It is clean, clear, and concise but lacking in visual flare and more examples.
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