Summary
In this chapter, you learned about the principles and techniques for great communication as an engineering manager. Communication is a critical skill and force multiplier to set teams up for success and produce good outcomes. Remember these tips when preparing any communication:
- Prepare those around you for what may come by setting expectations. Manage expectations with proactive communication at all times.
- Assume the best of others to avoid offense, promote trust, and encourage the right behavior. Don’t jump to negative conclusions.
- Say no with care to produce acceptance and understanding. Take a structured approach to understand the request and alternatives, and decide what you can or cannot do.
- Adopt the perspective of your audience to help your communications be understood and remembered. Consider who your audience is and what is relevant and digestible to them.
- Maintain authenticity in your communications by acting with integrity, limiting...
